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Campervan HQ Help Center logo

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Returns & Exchanges

Want to return a Campervan HQ product? Our return policy and return process can be found here.

What is your return policy?

At Campervan HQ, we want our customers to have the best experience when shopping on our site. Below are the details of our Return Policy. Unfortunately sometimes carriers damage items in transit. IMPORTANT: You must inspect your shipment for any dama

How do I return an item?

Below is our process for returning items depending on your reason of return. If you are returning an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we may not receive your retu

Missing Parts

If there are missing parts in your order, please contact us directly to we can assist further. Please include your order number in your email. We're here to help!

I recieved the wrong item

If there are missing parts in your order, please contact us directly to we can assist further. Please include your order number in your email. We're here to help!

My refund is late or missing

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank, there is often some processing time before a ref

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