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Return PolicyUpdated 9 months ago

Here at Campervan HQ, we want our customers to have the best experience when shopping on our site. Below are the details on our Return Policy. If you have any questions, please call us directly at 720-206-0124.


Damaged Items

As a rule, shipments arrive in perfect condition. However, when your shipment arrives it is critical that you inspect it for any damage. Do not assume that a packing box in good condition implies a unit in good condition. Please inspect for any concealed damage as well. The driver must wait for you. If there is any damage, you MUST note it on the bill of lading before you sign it and save all packing materials.  If damage is not noted at delivery or packaging has been discarded, we will not be able to file a claim on your behalf, and we will be unable to accept a return on the damaged item.

 

Returns

To be eligible for a return, your item must be unused and in the same condition that you received it, and in the original packaging. We cannot accept returns on special-order items, electrical items or suspension products, or any item that is returned more than 30 days after you received it. Again, if 30 days or more have gone by since you received your purchase, unfortunately we cannot offer you a refund or exchange. 

If the item you received is as ordered and without any defects or damage, and you choose to return the item, you may be charged a restocking fee. This fee is at the discretion of our supplier for the product you are returning.


Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 14 days.


Cut Goods Policy

Returns are not accepted on cut goods (“Cut goods” refers to product including but not limited to: upholstery fabrics, trunkliner, foam) when the material shipped and received is the product and quantity that was requested at time of ordering.

Returns are not accepted on material where color matching has been attempted using photos on this site instead of physical swatches. Computer screens vary, and therefore it is impossible to guarantee a color match using only photos on this site as reference. If you need to color match your material, you can request that swatches of available materials be mailed to you by contacting [email protected]. Sample fees may apply.


Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank, there is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].


Sale Items

Only regularly-priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and we will arrange the exchange. Depending on where you live, the time it may take for your exchanged product to reach you may vary.


Shipping

Original Order Deliveries:  We make every effort to get your item shipped quickly and painlessly to you. However, if you provide us with incorrect shipping details, like an incorrect address, e-mail or phone number, and we incur re-delivery charges, you must pay the extra charges.

Return Item Deliveries:  In most cases, products must be returned to the manufacturer's warehouse from where they were shipped. If you have a return, we will work with you to get a Return Materials Authorization (RMA) number, then arrange for a pickup of your item. Please do not ship an exchange or return item back without contacting us first.

For items that are not defective, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Carrier Tracking:  If you are returning an item worth over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we may not receive your returned item. We will not credit you for returned items if we do not receive the returned item back.


Initiating a Return

To learn how to make a return, please see this article.


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