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What is Campervan HQ's policy for backordered items?

If an item from your order at Campervan HQ is temporarily out of stock, our customer support team will reach out to you. You will be given options to keep the order as is and wait for the backordered items to be restocked, replace the unavailable ite

Can I authorize someone else to pick up my order?

Yes, you can have someone else pick up your order on your behalf. Simply notify customer support, and we will note down your authorization. Please ensure that your pickup proxy has all your contact info and the order info including the order referenc

How will I know when my Campervan HQ order is ready for pickup?

We will email you when your order is available at the designated warehouse, including complete pickup instructions. Remember to call ahead to confirm that the order is picked and ready, as well as to check that the availability has not changed. You s

How are Campervan HQ's Thinsulate kits processed, and when will I be notified about shipping?

Our Thinsulate Kits are made-to-order, thus are subject to a processing time as mentioned on the product's listing page. When your order is ready to ship, we will email you a notification with tracking information.

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