About Us
Who are we? Where are we based? Learn all about Campervan HQ here!
All articles
All articles
Categories
Discounts and Deals
Find out all the ways you can save, including picking up items to save on shipping or bundling your order for up to 10% off!
Ordering
Is there a minimum order size? What forms of payment do you accept? Can I order wholesale? Answers to this and more!
Product Information
Learn about our amazing Campervan HQ products!
Shipping & Delivery
Where do you ship? What are your shipping policies? How do I pick up an order to save the cost of shipping? We've got answers here!
Our Services
We sell many products for campervans, and we offer some services. See the services offered by Campervan HQ, as well as the services we do not offer.
Installation
Need help installing your Campervan HQ product? More information here!
Returns & Exchanges
Want to return a Campervan HQ product? Our return policy and return process can be found here.
Our Policies
Here you can find our returns and privacy policy, as well as terms of use.
Troubleshooting & Warranty
Need help with your Campervan HQ Product? This and more here.
Wholesale & Upfitter Accounts
Want to purchase products in bulk? Need help creating or accessing your Upfitter Account? We're here to help!
Articles
What is Campervan HQ's policy for backordered items?
If an item from your order at Campervan HQ is temporarily out of stock, our customer support team will reach out to you. You will be given options to keep the order as is and wait for the backordered items to be restocked, replace the unavailable ite
Can I authorize someone else to pick up my order?
Yes, you can have someone else pick up your order on your behalf. Simply notify customer support, and we will note down your authorization. Please ensure that your pickup proxy has all your contact info and the order info including the order referenc
How will I know when my Campervan HQ order is ready for pickup?
We will email you when your order is available at the designated warehouse, including complete pickup instructions. Remember to call ahead to confirm that the order is picked and ready, as well as to check that the availability has not changed. You s
How are Campervan HQ's Thinsulate kits processed, and when will I be notified about shipping?
Our Thinsulate Kits are made-to-order, thus are subject to a processing time as mentioned on the product's listing page. When your order is ready to ship, we will email you a notification with tracking information.
Can Campervan HQ ship to locations outside of the continental United States?
While Campervan HQ sends products to any location in the mainland US, shipping to destinations outside the lower 48 states, such as Hawaii, Alaska or Canada, requires the use of a freight forwarder. A good freight forwarder will not only ship your pa
Is it possible to place a special order with Campervan HQ?
Yes, Campervan HQ can facilitate special orders for certain products and manufacturers. If you are interested in placing such an order, please share the specific details of what you are looking for, and we will check availability and see if we can ge
Do you offer assistance with product installation for items purchased from Campervan HQ?
While Campervan HQ does not provide installation services, we are happy to offer recommendations of upfitters in your region. If you are comfortable with DIY installations, you should check out our blog for installation tips, ideas, and product recom