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About Us
Who is Campervan HQ? Learn about Campervan HQ—our story, our team, and mission. Get company info, hours, and locations. Find out how to contact us, and learn how we support van builders and upfitters. https://www.campervan-hq.com
Discounts and Deals
Find ways to save on camper van parts and van conversion accessories with bundle discounts, pickup options and current promotions. Get tips on reducing shipping cost and getting top value on van life products, overlanding gear and campervan upgrades.
Ordering
Get help with placing an order for camper van parts and van accessories. Learn about payment methods, minimum order requirements, wholesale ordering options, and how to purchase products for van conversions, RV builds and upfitter projects.
Product Information
Get details about campervan parts, van conversion accessories, and overlanding products sold by Campervan HQ. Find specs, fitment and compatibility guidance, and product features for Mercedes Sprinter, Ford Transit, Ram ProMaster, and other vehicles.
Shipping & Delivery
Learn how we ship campervan parts and van accessories, including delivery times, shipping methods, costs, and pickup options. Find out where we ship, how to track your order, and how to get products for your van build, RV conversion, or overland RV.
Our Services
See the services we provide at Campervan HQ—like product selection support, van conversion planning, customer assistance, and upfitter recs. Learn how we can help you make your full build list to complete your campervan or RV project with confidence.
Installation
Find Campervan HQ installation help, product setup instructions, fitment guidance, and support for campervan parts, van accessories, and van conversion products.
Returns & Exchanges
Learn how to return or exchange camper van parts and van accessories. Find details on our return policy, requirements, timelines, and the return process for products used in van conversions, RV builds, and overlanding setups.
Problem with My Order
Get help resolving issues with your Campervan HQ order, including missing items, damaged products, incorrect shipments, or delivery problems. Find solutions and next steps to quickly fix order-related issues for your van build or RV project.
Our Policies
Access Campervan HQ policies, including returns, privacy, and terms of use. Learn how we handle orders, customer data, and transactions when purchasing camper van parts, van accessories, and conversion products from us.
Troubleshooting & Warranty
Find troubleshooting help and warranty information for camper van parts and van conversion products. Get support diagnosing issues, understanding product performance, and submitting warranty claims for components used in van builds and RV systems.
Wholesale & Upfitter Accounts
Learn how to create and manage a Campervan HQ wholesale or upfitter account. Get information on bulk purchasing, account access, pricing, and support for professional builders, installers, and van conversion businesses.
Articles
What is Campervan HQ's policy for backordered items?
If an item from your order at Campervan HQ is temporarily out of stock, our customer support team will reach out to you. You will be given options to keep the order as is and wait for the backordered items to be restocked, replace the unavailable ite
Can I authorize someone else to pick up my order?
Yes, you can have someone else pick up your order on your behalf. Simply notify customer support, and we will note down your authorization. Please ensure that your pickup proxy has all your contact info and the order info including the order referenc
How will I know when my Campervan HQ order is ready for pickup?
We will email you when your order is available at the designated warehouse, including complete pickup instructions. Remember to call ahead to confirm that the order is picked and ready, as well as to check that the availability has not changed. You s
How are Campervan HQ's Thinsulate kits processed, and when will I be notified about shipping?
Our Thinsulate Kits are made-to-order, thus are subject to a processing time as mentioned on the product's listing page. When your order is ready to ship, we will email you a notification with tracking information.
Is it possible to place a special order with Campervan HQ?
Yes, Campervan HQ can facilitate special orders for certain products and manufacturers. If you are interested in placing such an order, please share the specific details of what you are looking for, and we will check availability and see if we can ge
Do you offer assistance with product installation for items purchased from Campervan HQ?
While Campervan HQ does not provide installation services, we are happy to offer recommendations of upfitters in your region. If you are comfortable with DIY installations, you should check out our blog for installation tips, ideas, and product recom