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Campervan HQ Help Center | Shipping, Returns, Orders, Product & Installation Support

Get answers from Campervan HQ about order shipping, tracking, pickups, returns and other policies; plus installation help, warranties, and product support. https://www.campervan-hq.com

If an item from your order at Campervan HQ is temporarily out of stock, our customer support team will reach out to you. You will be given options to keep the order as is and wait for the backordered items to be restocked, replace the unavailable ite

If an item from your order at Campervan HQ is temporarily out of stock, our customer support team will reach out to you. You will be given options to keep the order as is and wait for the backordered items to be restocked, replace the unavailable items with a different product, or cancel the order for a refund. If you do not respond, your order will be kept as-is to reserve your unit in the restocking process. Restock information will be provided where available, and you will be notified as soon as your order is ready to ship or for pickup.

What is Campervan HQ's policy for backordered items?

Yes, you can have someone else pick up your order on your behalf. Simply notify customer support, and we will note down your authorization. Please ensure that your pickup proxy has all your contact info and the order info including the order referenc

Yes, you can have someone else pick up your order on your behalf. Simply notify customer support, and we will note down your authorization. Please ensure that your pickup proxy has all your contact info and the order info including the order reference number when they come to collect your purchase.

Can I authorize someone else to pick up my order?

We will email you when your order is available at the designated warehouse, including complete pickup instructions. Remember to call ahead to confirm that the order is picked and ready, as well as to check that the availability has not changed. You s

We will email you when your order is available at the designated warehouse, including complete pickup instructions. Remember to call ahead to confirm that the order is picked and ready, as well as to check that the availability has not changed. You should arrive at least 30 minutes before close of business to allow time to check your order. Note that the warehouse may return items to stock if not picked up by a specified date.When picking up windows, open the box and inspect them onsite. Make sure there&apos;s no damage and confirm that any opening panels function correctly. If you find damage or a defect, you may ask for a replacement instead of accepting that item.

How will I know when my Campervan HQ order is ready for pickup?

Our Thinsulate Kits are made-to-order, thus are subject to a processing time as mentioned on the product's listing page. When your order is ready to ship, we will email you a notification with tracking information.

Our Thinsulate Kits are made-to-order, thus are subject to a processing time as mentioned on the product&apos;s listing page. When your order is ready to ship, we will email you a notification with tracking information.