What can we help you with? Make sure to check out our articles first for a solution!

Campervan HQ Website

Youtube Channel

Pinterest

Campervan HQ Help Center

We're here to help! Want to know about placing orders? Shipping questions? Product installation? All this and more!

Who are we? Where are we based? Learn all about Campervan HQ here!

About Us

Find out all the ways you can save, including picking up items to save on shipping or bundling your order for up to 10% off!

Discounts and Deals

Is there a minimum order size? What forms of payment do you accept? Can I order wholesale? Answers to this and more!

Ordering

Where do you ship? What are your shipping policies? How do I pick up an order to save the cost of shipping? We've got answers here!

Shipping & Delivery

We sell many products for campervans, and we offer some services. See the services offered by Campervan HQ, as well as the services we do not offer.

Our Services

Need help installing your Campervan HQ product? More information here!

Installation

Want to return a Campervan HQ product? Our return policy and return process can be found here.

Returns & Exchanges

Check here for help resolving an issue with your order. Find answers to common questions or solutions for issues that may occur.

Problem with My Order

Here you can find our returns and privacy policy, as well as terms of use.

Our Policies

Need help with your Campervan HQ Product? This and more here.

Troubleshooting & Warranty

Want to purchase products in bulk? Need help creating or accessing your Upfitter Account? We're here to help!

Wholesale & Upfitter Accounts

If an item from your order at Campervan HQ is temporarily out of stock, our customer support team will reach out to you. You will be given options to keep the order as is and wait for the backordered items to be restocked, replace the unavailable ite

If an item from your order at Campervan HQ is temporarily out of stock, our customer support team will reach out to you. You will be given options to keep the order as is and wait for the backordered items to be restocked, replace the unavailable items with a different product, or cancel the order for a refund. If you do not respond, your order will be kept as-is to reserve your unit in the restocking process. Restock information will be provided where available, and you will be notified as soon as your order is ready to ship or for pickup.

What is Campervan HQ's policy for backordered items?

Yes, you can have someone else pick up your order on your behalf. Simply notify customer support, and we will note down your authorization. Please ensure that your pickup proxy has all your contact info and the order info including the order referenc

Yes, you can have someone else pick up your order on your behalf. Simply notify customer support, and we will note down your authorization. Please ensure that your pickup proxy has all your contact info and the order info including the order reference number when they come to collect your purchase.

Can I authorize someone else to pick up my order?

We will email you when your order is available at the designated warehouse, including complete pickup instructions. Remember to call ahead to confirm that the order is picked and ready, as well as to check that the availability has not changed. You s

We will email you when your order is available at the designated warehouse, including complete pickup instructions. Remember to call ahead to confirm that the order is picked and ready, as well as to check that the availability has not changed. You should arrive at least 30 minutes before close of business to allow time to check your order. Note that the warehouse may return items to stock if not picked up by a specified date.When picking up windows, open the box and inspect them onsite. Make sure there&apos;s no damage and confirm that any opening panels function correctly. If you find damage or a defect, you may ask for a replacement instead of accepting that item.

How will I know when my Campervan HQ order is ready for pickup?

Our Thinsulate Kits are made-to-order, thus are subject to a processing time as mentioned on the product's listing page. When your order is ready to ship, we will email you a notification with tracking information.

Our Thinsulate Kits are made-to-order, thus are subject to a processing time as mentioned on the product&apos;s listing page. When your order is ready to ship, we will email you a notification with tracking information.

How are Campervan HQ's Thinsulate kits processed, and when will I be notified about shipping?

While Campervan HQ sends products to any location in the mainland US, shipping to destinations outside the lower 48 states, such as Hawaii, Alaska or Canada, requires the use of a freight forwarder. A good freight forwarder will not only ship your pa

While Campervan HQ sends products to any location in the mainland US, shipping to destinations outside the lower 48 states, such as Hawaii, Alaska or Canada, requires the use of a freight forwarder. A good freight forwarder will not only ship your package outside the continental US, they will handle import duties, taxes, and brokerage fees in the cost of shipment. See <a href="https://help.campervan-hq.com/en-US/where-do-you-ship-268440" target="_blank" rel="noopener noreferrer">this article</a> for details and some commonly used freight forwarders.

Can Campervan HQ ship to locations outside of the continental United States?

Yes, Campervan HQ can facilitate special orders for certain products and manufacturers. If you are interested in placing such an order, please share the specific details of what you are looking for, and we will check availability and see if we can ge

Yes, Campervan HQ can facilitate special orders for certain products and manufacturers. If you are interested in placing such an order, please share the specific details of what you are looking for, and we will check availability and see if we can get a quote for you.

Is it possible to place a special order with Campervan HQ?

While Campervan HQ does not provide installation services, we are happy to offer recommendations of upfitters in your region. If you are comfortable with DIY installations, you should check out our blog for installation tips, ideas, and product recom

While Campervan HQ does not provide installation services, we are happy to offer recommendations of upfitters in your region. If you are comfortable with DIY installations, you should check out <a href="https://www.campervan-hq.com/blogs/van-build-guide" target="_blank" rel="noopener noreferrer">our blog</a> for installation tips, ideas, and product recommendations. &#xA0;