Shipping DamageUpdated 12 days ago

As a rule, shipments arrive in perfect condition. However, sometimes shipments are damaged in transit. 

When your shipment arrives, you must inspect it for any damage. A box in good condition doesn't necessarily mean an undamaged item. Make the driver wait (they are required to) while you quickly open the box and check the product. 

You may refuse delivery for significant damage, or if accepting delivery you must describe any damage on the bill of lading (BOL) when signing for the delivery, and you must save all packing materials. If you do not note damage at time of delivery or if you discard the packaging, we cannot file a claim on your behalf; thus we cannot accept a return on the damaged item. 

Next notify our team ASAP to start the exchange process. We'll need your copy of the BOL and photos of the shipping box and of the damaged product. We want to get your replacement shipment out ASAP, so you can get back to your project!