Privacy PolicyUpdated 2 days ago

Privacy Policy

Campervan HQ is owned and operated by Perfect Fit 1, LLC ("we," "us," or "our"). This policy explains how we handle personal information when you use this storefront, contact us, buy products, or receive our communications.

Information we collect

Depending on how you interact with us, we may collect:

• Contact and account information: name, email, phone number, shipping and billing addresses, account credentials, and preferences.
• Order and payment information: products purchased, order history, payment status, refunds, and related records. Payment providers process card details; we generally receive transaction information rather than your full card number.
• Communications: inquiries, support conversations, feedback, and information you submit to us.
• Device and site activity: IP address, browser/device details, pages viewed, interactions, approximate location derived from IP address, and cookie or similar technology identifiers.
• Marketing choices: newsletter or SMS enrollment, ad interactions, and opt-out preferences.
• Business account information: if required for wholesale eligibility or tax administration, a government-issued business identifier (such as an EIN), which may sometimes identify a sole proprietor individually, and related account approval status.

We receive information from you, your device, and providers involved in running the storefront, fulfilling orders, providing support, measuring traffic, and advertising.

How we use information

We use information to operate the site; process orders and payments; arrange delivery and returns; provide support; maintain accounts; prevent fraud and protect security; analyze and improve the storefront; send service communications; send marketing where permitted; and comply with legal obligations. We may use site activity and advertising tools to measure campaigns and show relevant ads, subject to your choices and applicable law.

Cookies, analytics, and advertising

Our storefront and providers, including Shopify, Google, and Meta where enabled, may use cookies, pixels, and similar tools for essential site functions, analytics, ad measurement, and advertising. These tools can transmit identifiers and activity information to the providers. We do not sell customer lists for money. Our use of advertising technologies may be treated as a sale or targeted advertising under some state privacy laws, and eligible visitors can opt out through our Privacy Choices page.

You can manage eligible advertising choices through our Privacy Choices page (placeholder link, waiting on Shopify opt-out). We also honor qualifying browser-based opt-out signals where required by law.

When information is disclosed

We disclose information as needed to service providers and partners that support ecommerce, payment processing, delivery, returns, customer support, hosting, analytics, and advertising. We may also disclose information when required by law, to protect rights or safety, or in connection with a business transaction such as a merger or sale of assets. These recipients may process data under their own terms or on our behalf, depending on the service and context. We do not disclose full payment card numbers ourselves as part of advertising. If you apply for a wholesale account, we may share your business identifier with tax authorities or auditors as needed to verify eligibility or comply with legal obligations.

Your choices and rights

You can unsubscribe from marketing emails using the link in an email and opt out of marketing texts by replying STOP. You can also control some cookies through your browser and our Privacy Choices page. Essential cookies may still be needed to operate the site.

Depending on where you live and whether a law applies to our processing, you may have rights to access, correct, delete, or obtain a copy of your personal information; learn about disclosures; opt out of targeted advertising, certain sales or profiling; and appeal a denied privacy request. Contact [email protected] with the subject "Privacy Request" or write to the address below. We may need to verify your identity and may retain information where permitted or required for transactions, security, recordkeeping, or legal compliance. If we deny a request, our response will explain how to appeal when applicable. We will not discriminate against you for exercising applicable privacy rights.

Retention and security

We retain information for as long as reasonably needed for the purposes described here, including transactions, customer support, legal obligations, dispute resolution, and security, then delete or de-identify it as appropriate. We use reasonable safeguards designed to protect information, but no system can guarantee absolute security.

Children and external sites

This storefront is intended for adults and is not directed to children under 16. We do not knowingly collect children's personal information through it. If you believe a child has provided information, contact us. Links to other websites are governed by those sites' own privacy policies.

International visitors

This storefront is intended for customers in the United States, and we do not ship internationally.

Changes and contact

We may revise this policy and will post the updated version and date here. Material changes will be communicated as required by law.

Perfect Fit 1, LLC, operating as Campervan HQ
12937 NE Airport Way, Portland, OR 97230
[email protected]