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Campervan HQ Help Center | Shipping, Returns, Orders, Product & Installation Support

ComponentVersionVerify DateVersion infoPower Kit ConsoleMTV2.2.7.8807/31/26Gen1 2.2.7.84, Gen2 2.2.7.88PowerInsight 3.6 kW Power HubV1.0.10.11507/31/265 kVA Power HubV1.0.2.270731/26EcoFlow App (Apple App Store - iOS)V6.15.8.8407/31/26EcoFlow iOS App

EcoFlow Power Kits - Current Firmware

Product Information

EcoFlow Products

What are your hours?

Who is Campervan HQ?

How can I contact Campervan HQ customer service?

Are you guys really over 100 years old?

Can I connect with Campervan HQ on social media?

Are Campervan HQ and Perfect Fit the same or different?

About Us

What discounts or deals are available right now?

Do you offer military or senior discounts?

Do you offer discounts for professional upfitters?

How can I save on the cost of shipping?

Bogus and inaccurate discount codes

Discounts and Deals

How do I know if I'm getting the right product for my van?

Why is there a minimum order size?

Can I get a discount for large purchases?

How do I get an upfitter account on your PRO portal?

Ordering

The EcoFlow Story

EcoFlow Power Kits

EcoFlow Portable Power

Portable Air Conditioning and Heating

EcoFlow Glacier Cooler with Ice Maker

EcoFlow Smart Generator Dual-Fuel

Air Conditioners

Heating & Insulation

Power Kits

Bathroom & Hygiene

Refrigerators

Floor Plans & Storage

Bug Screens

Interior products

Exterior Storage

RV Doors & Hatches

Exterior Products

Sprinter 144" WB Flarespace Ultimate Bundle

MegaHex Smokeless Fire Pit

Product Demos

Do your van windows come with instructions?

Do your van windows require adhesive and primer?

Buying windows

Windows

Cellular Signal Booster

Cellular & Internet

Where do you ship?

Commercial Invoices

Can I avoid shipping charges by picking up my order?

Do you offer free shipping?

Freight Shipping

Shipping & Delivery

Do you sell vans?

Do you do van conversions?

Do you do custom cuts of fabric or flooring?

Our Services

Start building your campervan

Columbia Flooring System

Modular Airliner Roof Rack

Full build tutorial sourcebook

Product Installation Tutorials

Installation

Return Policy

Initiating a Return

Appropriate Packaging for Returns

Where's My Refund?

Returns & Exchanges

Received Wrong Item

Shipping Damage

Product Defect

Missing Parts

Problem with My Order

Terms of Use

SMS Text Messaging Terms & Conditions

Abusive Client Policy

Privacy Policy

Our Policies

Aluminess Warranty

EcoFlow Warranty

Van Compass Warranty

Van Window Troubleshooting

Troubleshooting & Warranty

What is an upfitter account?

As an upfitter, where can I contact you for help?

As a professional upfitter, how do I get a PRO account?

Wholesale & Upfitter Accounts

What is Campervan HQ's policy for backordered items?

Can I authorize someone else to pick up my order?

How will I know when my Campervan HQ order is ready for pickup?

How are Campervan HQ's Thinsulate kits processed, and when will I be notified about shipping?

Is it possible to place a special order with Campervan HQ?

Do you offer assistance with product installation for items purchased from Campervan HQ?

Component	Version	Verify Date	Version info
Power Kit Console	MTV2.2.7.88	07/31/26	Gen1 2.2.7.84, Gen2 2.2.7.88
PowerInsight
3.6 kW Power Hub	V1.0.10.115	07/31/26
5 kVA Power Hub	V1.0.2.27	0731/26
EcoFlow App (Apple App Store - iOS)	V6.15.8.84	07/31/26	EcoFlow iOS App Link info
EcoFlow App (Google Play Store - Android)	V6.15.8.46	07/31/26	EcoFlow Android App Link info

EcoFlow Power Kits - Current FirmwareUpdated 8 minutes ago