Find answers from Campervan HQ about campervan parts, van conversion accessories, order tracking, shipping and delivery, returns and exchanges, installation support, warranty questions, product troubleshooting, discounts, and wholesale or upfitter accounts.

Browse our help articles for support with Mercedes Sprinter, Ford Transit, Ram ProMaster, and other class B RVs, as well as truck campers, overlanding, and van life products sold by Campervan HQ.

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Troubleshooting & Warranty

Find troubleshooting help and warranty information for camper van parts and van conversion products. Get support diagnosing issues, understanding product performance, and submitting warranty claims for components used in van builds and RV systems.

Aluminess Warranty

See the Aluminess Warranty Policy on their website. If you have questions about your Aluminess product, check out the Aluminess FAQs to identify and possibly resolve any issues you may have.

EcoFlow Warranty

Purchase your EcoFlow products from Campervan HQ, and receive the same warranty terms as EcoFlow! See details posted on their website – including 5 years for Power Kits, 2 years for the DELTA Pro, and 12 months for the Glacier.

Van Compass Warranty

See the Van Compass Warranty Policy on their website. If you believe your Van Compass shocks may not be functioning properly, follow this troubleshooting guide to identify and possibly resolve the issue. If such troubleshooting points to a warranty

Van Windows Direct Troubleshooting

Running into an issue with a Van Windows Direct window? We have good news for you! Problems are so rare with these high-quality windows that the manufacturer is happy to help you out directly. Guess that's why they're called Van Windows Direct!. Step