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Campervan HQ Help Center logo

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About Us

Who are we? Where are we based? Learn all about Campervan HQ here!

6 articles
Discounts and Deals

Find out all the ways you can save, including picking up items to save on shipping or bundling your order for up to 10% off!

5 articles
Ordering

Is there a minimum order size? What forms of payment do you accept? Can I order wholesale? Answers to this and more!

4 articles
Product Information

Learn about our amazing Campervan HQ products!

6 categories
Shipping & Delivery

Where do you ship? What are your shipping policies? How do I pick up an order to save the cost of shipping? We've got answers here!

6 articles
Our Services

We sell many products for campervans, and we offer some services. See the services offered by Campervan HQ, as well as the services we do not offer.

3 articles
Installation

Need help installing your Campervan HQ product? More information here!

1 category • 1 article
Returns & Exchanges

Want to return a Campervan HQ product? Our return policy and return process can be found here.

5 articles
Our Policies

Here you can find our returns and privacy policy, as well as terms of use.

5 articles
Troubleshooting & Warranty

Need help with your Campervan HQ Product? This and more here.

1 article
Wholesale & Upfitter Accounts

Want to purchase products in bulk? Need help creating or accessing your Upfitter Account? We're here to help!

3 articles

Articles

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What is Campervan HQ's policy for backordered items?

If an item from your order at Campervan HQ is temporarily out of stock, our customer support team will reach out to you. You will be given options to keep the order as is and wait for the backordered items to be restocked, replace the unavailable ite

Can I authorize someone else to pick up my order?

Yes, you can have someone else pick up your order on your behalf. Simply notify customer support, and we will note down your authorization. Please ensure that your pickup proxy has all your contact info and the order info including the order referenc

How will I know when my Campervan HQ order is ready for pickup?

We will email you when your order is available at the designated warehouse, including complete pickup instructions. Remember to call ahead to confirm that the order is picked and ready, as well as to check that the availability has not changed. You s

How are Campervan HQ's Thinsulate kits processed, and when will I be notified about shipping?

Our Thinsulate Kits are made-to-order, thus are subject to a processing time as mentioned on the product's listing page. When your order is ready to ship, we will email you a notification with tracking information.

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